FREQUENTLY ASKED QUESTIONS

Getting
Started

HOW DO I DOWNLOAD THE APP?

If you are an Android user and want to download the app, follow this link.
If you are an iOS user and want to download the app, follow this link.

WHAT KIND OF JOBS CAN I DO?

Currently, jobs with Observa involve going to a retailer and answering questions about brands in the store.

HOW MUCH MONEY WILL I GET PAID?

Payment differs for each opportunity. Most opportunities pay somewhere between $4-12, and require no more than 10-15 minutes of your time.

HOW DO I GET PAID?

Payment is made via PayPal. We issue payment to the email that you sign up for Observa with. So, it is important that you have your Observa account email linked to your PayPal account.

HOW QUICKLY DO I GET PAID?

Payment is issued immediately following the validation of your submission. The validation process involves ensuring you were at the correct location, and that you completely answered each question. During regular business hours the validation process is completed extremely quickly. In order to ensure prompt payment, it is very important that you are thorough in your completion of Observations, and that the information you submit is 100% accurate.

WHERE IS OBSERVA AVAILABLE?

Observa has opportunities available across the United States. You will be alerted via email when there are opportunities nearby you.

WHAT ARE THE RULES ON ACCEPTING OBSERVATIONS?

Currently, there are three rules:

  • You can’t accept the same opportunity more than 10 times.
  • If you accepted an opportunity and hold on to it for more than 125 minutes, you will have to wait 30 minutes to accept it again.
  • If you accepted an opportunity, but now other Observers are on the waitlist for that opportunity, you will have to wait 30 minutes to accept it again.
WHEN WILL YOU HAVE MORE OPPORTUNITIES IN MY CITY?

We would love to have more opportunities in your city! However, all of our locations, and frequency of opportunities, are chosen by our clients. They provide us with a store list based on their retail needs, and we put those Observations on the map. Although we do not have a strong geographical influence, or an exact date to expect more gigs, we do hope to be back in your area in the very near future!

Trouble
shooting

HOW DO I LINK MY OBSERVA LOGIN EMAIL TO MY PAYPAL ACCOUNT?

Follow this link or go to www.paypal.com and login to your account. Click ‘Profile’ near the top right of the page which is depicted as the “gear symbol”. Then, click “+” beside “Email” and add the email that you used to sign up for Observa with.

I AM HAVING TROUBLE WITH THE OBSERVA MOBILE APP. WHAT DO I DO?

If you are having trouble uploading a completed observation, make sure that you have a strong internet connection. Should troubles persist, try uninstalling and reinstalling the app. Still having trouble? Please contact us at support@observanow.com.

I HAVE A QUESTION OR NEED HELP. WHO DO I CONTACT?

Send an email to support@observanow.com that includes your name, your Observa account email address, and the issue you are having. If you are having trouble with the Observa mobile application, please include your phone model in your email. We strive to respond to inquiries within two business hours.

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