FREQUENTLY ASKED QUESTIONS

Getting
Started

WHAT IS OBSERVA?

Observa is an app where you can get paid for completing surveys in stores, or “opportunities.” These involve answering a few questions, taking some photos, and speaking with a store associate or manager. Here’s also a video that may help answer any questions: www.observanow.com/cl-observers

Download the app from either the Google Play Store or the iOS App Store, create an account using the same email you use for PayPal (since that’s how you get paid), and take a look around there and see if there are any opportunities near you. If not, don’t worry – we launch new campaigns all the time with opportunities across the country. You’ll be sent a notification whenever new opportunities are near you once you create your Observa account.

HOW DO I DOWNLOAD THE APP?

If you are an Android user and want to download the app, follow this link.
If you are an iOS user and want to download the app, follow this link.

HOW DO I SUBMIT PHOTOS FOR OBSERVATIONS?

ALL PHOTOS MUST BE TAKEN WITHIN THE OBSERVA APP. When completing an observation, click “Add Photo” and take the required photo there. You cannot upload photos from your phone’s camera roll into the app, and any photos submitted via email will not be accepted.

WHAT KIND OF OPPORTUNITIES CAN I DO?

Currently, most opportunities with Observa involve going to a retailer and answering questions about brands in the store.

There are also Photo Challenge opportunities, which can be completed from anywhere as long as they follow the guidelines of that specific opportunity. The Photo Challenges are contests, and submissions get entered into a drawing for a daily prize. (See more specific guidelines in the app.)

HOW MUCH MONEY WILL I GET PAID?

Payment differs for each opportunity. Most opportunities pay somewhere between $4-12, and require no more than 10-15 minutes of your time. There is no limit on the number of opportunities you can complete, but keep in mind you only have two hours to complete the opportunity after accepting it.

HOW DO I GET PAID / CHANGE MY PAYMENT EMAIL?

Payment is made via PayPal or Coinbase. We issue payment to the email that you sign up for Observa with.

If you need to change your payment email, you can do so here.

WHAT ARE MY PAYMENT OPTIONS?

We currently only pay via PayPal or Coinbase. Coinbase includes Bitcoin, Bitcoin Cash, Ethereum, and Litecoin payments.

If you need to change your payment email, you can do so here.

HOW QUICKLY DO I GET PAID?

Payment is issued immediately following the validation of your submission. The validation process involves ensuring you were at the correct location, and that you completely answered each question according to the instructions. During regular business hours the validation process is completed quickly, usually within 24 hours of your submission. Validation may take up to 48 hours on the weekends or holidays.

In order to ensure prompt payment, it is very important that you are thorough in your completion of observations, and that the information you submit is 100% accurate.

WHERE IS OBSERVA AVAILABLE?

Observa has opportunities available across North America. You will be alerted via email or the app, via push notifications, when there are opportunities nearby you once you create an account.

WHAT ARE THE RULES ON ACCEPTING OBSERVATIONS?
  • Observers can’t accept the same opportunity more than 5 times (meaning – you cannot accept and then decline or let the opportunity itself expire, then re-accept it 4 additional times)
  • AUG 2019 UPDATE: Accepting observations and allowing them to expire or declining them before completing them will result in fewer available attempts per opportunity. 
  • If you accepted an opportunity and hold on to it for more than 125 minutes, you will have to wait 30 minutes to accept it again.
  • If you accepted an opportunity, but now other Observers are on the waitlist for that opportunity, you will have to wait 30 minutes to accept it again.

Observa highly discourages “squatting” (accepting, declining, then re-accepting the same opportunity multiple times) as it is not in the spirit of Observa. All opportunities should be first-come, first-served. Please only accept the opportunity if you are sure you will be able to complete it within the two-hour time frame. If you are caught squatting multiple times, you may be contacted by Observa with a warning or be banned from the app.

WHEN WILL YOU HAVE MORE OPPORTUNITIES IN MY AREA?

All of our locations, and frequency of opportunities, are chosen by our customers. They provide us with a store list based on their retail needs, and we put those Observations on the map. Although we do not have a strong geographical influence, or an exact date to expect more gigs, we do hope to be back in your area in the very near future!

Trouble
shooting

HOW DO I LINK MY OBSERVA LOGIN EMAIL TO MY PAYPAL ACCOUNT?

Follow this link or go to www.paypal.com and login to your account. Click ‘Profile’ near the top right of the page which is depicted as the “gear symbol”. Then, click “+” beside “Email” and add the email that you used to sign up for Observa with.

If you need to change your payment email for your Observa account, you can do so here.

I AM HAVING TROUBLE WITH THE OBSERVA MOBILE APP. WHAT DO I DO?

If you are having trouble uploading a completed observation, make sure that you have a strong internet connection. If the screen is stuck loading when you open it, try force-quitting the Observa app and reopening it. Should troubles persist, try un-installing and reinstalling the app.

Still having trouble? Please contact us at support@13.66.152.14.

HOW DO I FIND MY REFERRAL LINK?

Sign in to http://13.66.152.14/observer/#signin using the information you created your account with. Here, you will find your referral link to send out.

WHAT DO I DO IF A STORE IS PERMANENTLY CLOSED?

If you go to complete an observation and the store location is permanently closed, please submit photos of the old storefront IN THE OPPORTUNITY. (Take a photo of the closed store wherever a photo is required.)

You will still be compensated for your time and efforts, but we need proof that you went and tried. We appreciate it when our observers let us know so we can update our database!

WHAT IF NONE OF THE PRODUCTS ARE CARRIED?

First, ask an an employee to make sure the products are not located elsewhere in the store.

It’s common that the products may not be on the shelf. In this case, please submit photos of all similar products. The photos should include the full section from the floor to the top shelf, as confirmation to show that the products in question are not there. These are very important and an observation will be rejected without them.

I SIGNED UP WITH THE WRONG EMAIL, HOW DO I GET PAID?

There are two email mistakes that we see frequently.

  1. Typo. If you have a typo in your email, you will need to contact support@13.66.152.14 to have us fix it in our system.
  2. Wrong email. If you used a different email than the one connected to your PayPal, but it is still your email, then you can go into PayPal and add that email to your account.
I HAVE A QUESTION OR NEED HELP. WHO DO I CONTACT?

Send an email to support@13.66.152.14 that includes your name, your Observa account email address, and the issue you are having. If you are having trouble with the Observa mobile application, please include your phone model in your email. We strive to respond to inquiries within two business hours.

Helpful Tips

TAKING A GREAT SECTION PHOTO

Section Photo- A section photo is a photo that shows a section of the aisle from a head-on perspective and includes every shelf from the floor up to the top shelf. 

For example: If we are looking for a jar of sauerkraut, and ask for a section photo of the European Foods section, we are asking for a photo of all the shelves around the sauerkraut. Not just the small area of the shelf that holds sauerkraut, but all the products in the European Foods section!

The section photo should show the entire area in the aisle where the product is located from left to right and from the floor to the top shelf. Here is an example of a proper section photo:

Note how you can see the products from the bottom shelf all the way to the top; the photo is in-focus, and the observer was facing the aisle directly so the price tags and product labels can be read.

ENDCAPS

Endcap – These are the short sections on the end of an aisle. They usually show promotional products, new products or items on sale that week. They can be dry stock, cold storage or freezers. Example of an endcap:

BEFORE AND AFTER PHOTOS

Take a clear picture before you interact with the section. This should show a general overview of the product or section in question. We want to see the condition the shelves were in when you walked in the store.

Take a clear picture after you interact with the section. This picture should highlight the changes you made either by straightening up or repositioning the products in question. Try and get a picture from the same angle, so when going back and forth between the two pictures, the differences are clear.

STOREFRONT PHOTO

Take a photo of the front of the store you are observing. A good storefront photo includes the name of the store and the listed address of the store. If these are in two different locations, two storefront pictures are acceptable: one of the store name, and one of the address numbers listed on the building.

We use the storefront photo to confirm the location of the observation, and is one of the easiest ways for you to ensure your observation will be accepted and you aren’t observing the incorrect address. We receive a specific list of stores from our customers to observe, and we need to make sure that each store is covered. The Walmart on 3rd street is not the same as the Walmart on 8th street, for example.

IN-STORE DEMO OPPORTUNITIES

It is crucial to familiarize yourself with the instructions for each demo audit, as these opportunities usually have multiple steps and requires many of the skills covered in this helpful tips section.

Search the areas listed in the observation for the demo. If not found, make sure you ask customer service if there are in store demos happening that day.

If you do find the demo, make sure to take a picture of the entire demo, capturing the entire cart and demonstrator, clearly showing all the signage attached to the cart.

Take mental notes of the demo and your experience and make sure to document your experience clearly in the notes section. This includes providing context about your experience and gives you a chance to share your opinion. It’s valuable!

QUALITY EMPLOYEE DISCUSSIONS

Always treat employees kindly and professionally with respect. Show them your Letter of Authorization if you have one. If they are busy, respect their time and wait for them to have a moment to answer whatever questions you have for them.

Record the details of your conversation in multiple complete sentences in the observation itself. You can take direct quotes from what they said. The more information you can provide to us from your employee discussion, the more likely your observation will be accepted and you’ll get paid!

Examples of great employee conversation notes:

“I walked in the store and observed no product in the beverage aisle. I walked over to the counter and asked the woman there if I could speak to the person in charge. The store owner, Saeed, came from the back office and shook my hand asking how he could be of assistance. I introduced myself and went over the product details with him. While he said it sounds like a good offer he said he’s unsure of how the product will sell. I left him a sell sheet for consideration.”

  • Clear step by step account of store visit
  • Lists title and name of employee talked to
  • States owner’s opinion about product and reaction
  • Complete sentences and proper grammar

“The OTC manager was not in and the Pharmacy was closed. I spoke with CSM Rhoda. I briefly summarized the products, the display options, pricing and sidekick bonuses. Rhoda said she would place the sell sheets in the OTC manager David’s mailbox.”

  • Explains special circumstances of visit – the pharmacy was closed
  • Lists titles and names of employees, both present and absent
  • Provides outcome of interaction – placing sell sheets in mailbox
  • Complete sentences and proper grammar

“Spoke with the manager Crystal trying to find the demonstration, and she indicated there was no demonstration today. I also spoke with Charles the security guard at the front door when I first entered he didn’t know anything of the demonstration either. I checked both the front liquor section and the liquor aisle and there is no demonstration for the product mentioned or any other demonstration. I took pictures of the main aisle, of the poultry and beef aisles, and of the liquor aisle.”

  • Explains special circumstances of visit – could not find demonstration to take pictures of
  • Lists titles and names of employees
  • Explains where they looked for the demonstration in the store
  • Gave more context for the photos they provided. Important when products or demonstrations can’t be located to take pictures of
  • Complete sentences and proper grammar
MERCHANDISING VISITS

Always treat employees kindly and professionally with respect. Show them your Letter of Authorization if you have one. If they are busy, respect their time and wait for them to have a moment to answer whatever questions you have for them.

There will be a sign-in sheet at customer service or a similar location in the store. Sign in and find a way to access the products wherever they are being kept. Usually this is in the back with the inventory. Find the products in question and arrange them how they are supposed to be arranged. You may have to get the help of an employee.

ICONS AND THEIR MEANINGS

 ASSEMBLY REQUIRED

Opportunities with this icon will require some sort of assembly in-store. If any tools are required, they will be noted in the opportunity description.

ALCOHOLIC DRINKS

Opportunities with this icon will take place at a restaurant or bar and will require the purchase of alcoholic beverages. Once your observation is accepted, you will be reimbursed for the cost of the drink(s). These opportunities require the observer to be over 21 with valid ID.

CONVERSATION

Opportunities with this icon will require an employee conversation, and detailed note-taking.

TIMED DEMO

Opportunities with this icon will only be available to complete during specific time-periods, while a live demonstration is taking place.

GAS STATION SITE SURVEY

Opportunities with this icon are at gas stations, to complete a survey of the site. A manager conversation is required, as well as measurement-taking and multiple photos.

SHIPPING / MERCHANDISING

Opportunities with this icon will require you to receive something via mail to install or take into a specific store with you. These require you to complete a previous opportunity “signing up” for that location and committing to completing the opportunity at the specific location, as you will have been shipped the materials needed.

SIGN-UP FORM

Opportunities with this icon have a sign-up form to send in information required for a future opportunity. These opportunities can range from receiving products or coupons in the mail to be delivered to high paying and high-involvement opportunities that require coordination with Observa.

PHONE CALL

Opportunities with this icon will require you to call the store and take detailed notes of your conversation with a store employee or manager.

PURCHASE REQUIRED

Opportunities with this icon require that you purchase product(s) from a store. You will also have to photograph your itemized receipt showing that you have purchased the required product(s). Once your observation has been validated, you will be reimbursed for the cost of the product(s) up to an amount listed in the observation. 

SELL SHEET – PRINT

Opportunities with this icon will require you to print out a sell sheet, flyer, etc. There will be a link to receive the document via email. If you have trouble receiving it, email support@13.66.152.14 and note the specific address and type of opportunity you are referring to.

DOWNLOAD REQUIRED

Opportunities with this icon will require you to download a secondary app in order to complete the observation.

STANDARD OBSERVATION

Opportunities with this icon are “standard” observations – they will likely involve going into a store, taking photos of certain products or sections, and filling out information such as pricing, stock levels, inventory, etc.

WAITLIST

Opportunities with this icon are available for ‘waitlist.’ This means that either another observer has accepted this opportunity and is in the process of completing it–and if you want to be notified if it becomes available, you can add yourself to the waitlist–or another observer has already completed the observation and submitted it, and it is waiting in the queue to be reviewed and accepted. If it is accepted, the icon will disappear from the map. If the observation is rejected, the opportunity will become available again.