Troubleshooting and Payment Questions
HOW DO I LINK MY OBSERVA LOGIN EMAIL TO MY PAYPAL ACCOUNT?
Follow this link or go to www.paypal.com and login to your account. Click ‘Profile’ near the top right of the page which is depicted as the “gear symbol”. Then, click “+” beside “Email” and add the email that you used to sign up for Observa with.
If you need to change your payment email for your Observa account, you can do so here.
DO YOU REIMBURSE FOR TRAVEL COSTS (GAS, TRAVEL TIME, MILEAGE, ETC.)?
We do not reimburse Observers for travel costs, such as gas or mileage, accrued while completing observations. The app is designed to provide opportunities that are close to Observers to complete during pre-planned shopping trips. All opportunities with Observa are 100% voluntary, so if you deem that a particular opportunity is too far away or not worth the gas and time spent to complete it, you can choose not to accept that opportunity.
I AM HAVING TROUBLE WITH THE OBSERVA MOBILE APP. WHAT DO I DO?
If you are having trouble uploading a completed observation, make sure that you have a strong internet connection. If the screen is stuck loading when you open it, try force-quitting the Observa app and reopening it. Should troubles persist, try un-installing and reinstalling the app.
Still having trouble? If at all possible, take a screenshot of the issue you are facing, and please contact us at email@example.com so that we can investigate the matter further.
HOW DO I FIND MY REFERRAL LINK?
Sign in to https://www.observanow.com/observer/#signin using the information you created your account with. Here, you will find your referral link to send out.
WHAT DO I DO IF A STORE IS PERMANENTLY CLOSED?
If you go to complete an observation and the store location is permanently closed, please submit photos of the old storefront IN THE OPPORTUNITY. (Take a photo of the closed store wherever a photo is required.)
You will still be compensated for your time and efforts, but we need proof that you went and tried. We appreciate it when our observers let us know so we can update our database!
WHAT DO I DO IF A STORE EMPLOYEE ASKS ME TO LEAVE BEFORE I FINISH AN OBSERVATION?
If you are approached by a store employee, remember to always be courteous and professional when interacting with them. You can show them the Letter of Authorization (LOA) that is provided in your opportunity instructions. If you are asked to stop taking photos or to leave the store, NEVER argue with the employee and respect their wishes. Try to complete the observation as best as you can, provide very detailed notes on what happened and why you were unable to complete the observation (at least 5 sentences), take photos of the storefront everywhere that a photo is required in the observation and submit the observation. We will review the issue and make a decision about whether or not compensation is warranted.
WHAT IF NONE OF THE PRODUCTS ARE CARRIED?
First, ask an employee to make sure the products are not located elsewhere in the store.
It’s common that the products may not be on the shelf. In this case, please submit photos of all similar products. The photos should include the full section from the floor to the top shelf, as confirmation to show that the products in question are not there. These are very important and an observation will be rejected without them.
I SIGNED UP WITH THE WRONG EMAIL, HOW DO I GET PAID?
There are two email mistakes that we see frequently.
- Typo. If you have a typo in your email, you will need to contact firstname.lastname@example.org to have us fix it in our system.
- Wrong email. If you used a different email than the one connected to your PayPal, but it is still your email, then you can go into PayPal and add that email to your account.
I HAVE A QUESTION OR NEED HELP. WHO DO I CONTACT?
Send an email to email@example.com that includes your name, your Observa account email address, and the issue you are having. If you are having trouble with the Observa mobile application, please include your phone model in your email. We strive to respond to inquiries within two business hours.
Still have questions? Reach out to the Observa Support Team at firstname.lastname@example.org.